What to expect when using our website, call services, messaging, and customer portals.
Draft updated: September 14, 2026
These Terms of Service govern use of DOCO Agency's website and the customer-facing call, messaging, and portal features we provide. DOCO Agency (“DOCO,” “we,” “us,” or “our”) is based in Georgia, United States. Please review these terms before using the services.
Paid services provided to business clients are governed by their separately signed service agreement and any applicable data processing addendum. These public terms do not replace that agreement or establish a client's pricing, subscription, refund, or support arrangements.
DOCO provides technology for answering calls, capturing information, answering approved routine questions, requesting or booking appointments, sending service messages, and following handoff instructions. Features vary by business and service arrangement.
The restoration company is responsible for its restoration work, service availability, estimates, charges, insurance-related decisions, and commitments to its customers. DOCO does not perform restoration work or determine insurance coverage. Questions about a job, invoice, technician, or claim should be directed to that company.
Some interactions use AI voice technology. Calls may be recorded and transcribed, and summaries and next actions may be generated, subject to the applicable notice and consent process. Automated information can be incomplete or incorrect. Please correct inaccurate details and confirm important arrangements with the restoration company.
When a call requires a person, the system follows the business's agreed handoff instructions. A transfer attempt does not guarantee that a person answers, a request is accepted, or a crew is dispatched. If no one answers, the applicable fallback may flag the request or route a follow-up.
This service is not an emergency response service and does not replace 911. For an immediate threat to life or safety, contact 911 or the appropriate emergency authority. Do not rely on a portal submission, text, or automated handoff for emergency assistance.
A submitted request or acknowledgment confirms receipt, not necessarily acceptance of a job, a confirmed appointment, or technician dispatch. An appointment is confirmed only when you receive an explicit booking confirmation from the business or its authorized booking system. Service remains subject to the business's availability and applicable terms.
Submitting a change or cancellation request through the portal does not by itself confirm that the business has processed it. Contact the restoration company directly for time-sensitive changes or if you have not received confirmation. That company's cancellation or payment terms govern its services.
We want you to feel confident trying DOCO Agency in your business. If the service isn’t the right fit, you may cancel and request a refund of your first monthly service fee within 30 calendar days of launch.
When the guarantee begins
Your launch date is the date the system begins handling live customer calls for your business, confirmed in writing by DOCO Agency. Setup and testing do not count toward the 30-day period.
What is covered
The guarantee covers the first monthly service fee paid to DOCO Agency. Separately itemized call, SMS, and third-party usage charges already incurred are not refundable. Any such charges will be disclosed before you sign up.
How to request a refund
Email austin@docoagency.com within 30 calendar days of your launch date. Include your business name and a request to cancel under the guarantee. You do not need to demonstrate a technical failure or a particular business result.
Refund and cancellation
DOCO Agency will issue an eligible refund to the original payment method within 10 business days of receiving your request. Your bank or payment provider may require additional processing time.
Your request also cancels the service. We will coordinate the removal of call forwarding or other routing connections with you. No further monthly service fees will be charged.
Your records
You may request an export of available customer records when cancelling. Record handling and deletion remain subject to our Privacy Policy and your client agreement.
Eligibility
This guarantee is available once per business for its initial service launch. It does not guarantee a particular number of bookings, recovered jobs, or revenue.
With your opt-in, messages may include appointment confirmations, callback acknowledgments, links to your service request, and updates related to your service. The consent request and messages identify the relevant sender: DOCO for its own program, or the restoration company for a program operated on its behalf. With a single active client today, that sender name is configured once for the current program; it's set individually as part of onboarding each additional client.
Opting out of texts does not cancel your appointment or service request. Review our Privacy Policy for information about messaging data and consent records.
Provide accurate contact and service information, and submit only information and photos you are authorized to share. Avoid unnecessary sensitive information and obtain permission before uploading material about other people.
You retain your rights in content you submit. You permit DOCO, the relevant restoration company, and supporting service providers to process, store, and transmit that content as necessary to operate the requested features and handle the service request, subject to applicable privacy obligations.
Keep private job-page links secure. Do not share a link with anyone you do not want to access the request. Notify us if you believe a link or account has been accessed without permission.
Do not use the website or services for unlawful activity, impersonation, harassment, fraudulent requests, or uploading malicious code. Do not attempt to access another customer's information, bypass access controls, or disrupt the service. We may restrict access where reasonably necessary to address misuse or protect security, subject to applicable law and client agreements.
The services depend on telephone networks, internet access, hosting, scheduling tools, and other providers. Interruptions, delayed notifications, and processing errors can occur. Descriptions of fast delivery or round-the-clock answering do not establish an uninterrupted-service guarantee. Any contractual service commitments are set out in the signed client agreement.
Examples, demonstrations, and calculators are illustrative. They do not guarantee recovered revenue, a booked job, or a particular business result. External websites and providers may have separate terms and privacy policies.
Our Privacy Policy explains the information we handle, relevant providers, retention, and available choices. Recording and messaging permissions are collected through the applicable interaction; these terms do not substitute for required consent.
The portal is not a promise of permanent storage. Recordings, transcripts, and job information are subject to applicable retention periods. Business clients should arrange exports before records expire if they need longer-term copies.
DOCO's website design, branding, and original materials are owned by DOCO or its licensors. You may view and use the site for its intended purpose. These terms do not grant ownership of our materials or permit unauthorized resale or reproduction.
To the extent permitted by applicable law, DOCO Agency will not be liable for indirect or consequential damages arising from your use of this website. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Business-client liability provisions, warranties, dispute procedures, and other negotiated terms belong in the signed service agreement.
We may revise these terms as the service changes. The date above will reflect the latest revision. Where required, we will provide additional notice or obtain agreement to material changes. Updates to this page do not override a separately signed client agreement.
For questions about these terms or technical assistance, contact:
DOCO Agency
Georgia, United States
austin@docoagency.com